Refund Policy
Last updated: 18 August 2025
At Doha Encounters, we want you to book with confidence. We keep our refund policy simple and transparent:
Guest Cancellations
Cancel more than 24 hours before your tour → Full refund
Cancel less than 24hours before or don’t show up → No refund
Our Cancellations
If we ever need to cancel due to weather, safety, or operational reasons, you’ll receive a full refund or the option to reschedule.
Changes Instead of Refunds
If you prefer, you can change your booking date (subject to availability) instead of canceling — just let us know at least 24 hours before your tour.
How Refunds Are Processed
Refunds will be made to the original payment method.
Depending on your bank or card provider, it may take 5–10 business days for the refund to appear.
Booking via Third Parties
If you booked through Viator, Get Your Guide, Trip Advisor, or another platform, their cancellation and refund policies apply. Please check your confirmation email for details.